i-doit

Now go to the module management in i-doit. Upload the provided package idoit_otrsc.zip.

Next, sign on to i-doit. You will find a new entry (OTRSC) in the tab ‚Extras‘.

First you will need to enter the OTRS host. An OTRS user must also be provided for authentication. We recommend that an OTRS user is created who is only authorized access to CMDB queries.

The name of the OTRS connector is „Tenant“.

You can now see the assigned tickets via a Config item.

Additionally, the ticket may be viewed via the back link in OTRS.